Store Translate AI

Support

Help for setup, translation jobs, language selectors, billing, and the managed translation service.

Contact

Email geoffreyconcas222@gmail.com with your shop domain and a short description of the issue.

Response time

Standard support replies are targeted within 2 business days. Critical translation or billing issues are reviewed first.

Useful details

Include the job ID, target language, a screenshot, and whether the issue happens in the Shopify admin or the storefront.

Self-checks

Confirm that the selected language is enabled in Shopify and the language selector app block is active in the theme.

Setup path

Install through Shopify OAuth, select the Shopify languages, then launch one small translation job before starting a large batch.

Emergency actions

Use Jobs to pause active work, retry only failed fields, or roll back URL handle changes when a URL job needs to be reversed.